Folly Fire shall not be liable for any lost, stolen or damaged packages or for any delay caused by act or default of the shipping carrier. Folly Fire is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
RETURNS AND REFUND POLICY
The following is referring only to retail customers according to current legislation.
Under EU rules, COLOURKIND SRL must refund, replace, reduce the price or give retail customers a refund if goods they bought turn out to be faulty or do not look or work as advertised.
If a retail customer bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), they also have the right to cancel and return their order within 14 days of purchase, for any reason and without a justification.
COLOURKIND SRL specifies that the amount returned for the replaced product strictly refers to the cost of product and shipping fees are excluded.
The retail customer is responsible for covering shipping fees if the product was purchased online. If the customer chooses a refund, the refund will be processed within 14 days of returning the product to COLOURKIND SRL.
Returning of products will be rejected if they do not meet the following criteria* :
- Product must be unopened / sealed
- Product must not be tested / swatched / used
- Packaging must be in excellent condition
- Seals must not be broken or damaged
- Customers must provide proof of purchase for verification purposes (full name, address, order number)
*These measures are applicable to cosmetic products due to their risk of being contaminated. Cosmetic products operate with a strict Period After Opening (“PAO”) date. Once the cosmetic product is opened / tested / swatched / used the product begins to its PAO date and starts to deteriorate.
If you feel we may be able to help, send us an email with your full name, order and address to [email protected] and we’ll do our best to assist you.