Frequently Asked Questions
Frequently Asked Questions
Q: Where can I purchase your products?
Folly Fire products are currently being sold via our website only. For the full list of countries we deliver to, please see ‘Shipping & Returns’
Q.Is there an ongoing promotion?
The best way to find promo codes and giveaways is to sign up to our newsletter and follow us on social media platforms.
Q.What if I want an out of stock product?
Unfortunately, out of stock products are not available for ordering and they remain that way until a new batch comes in. Rest assured, we are working hard to maintain a healthy stock of all the popular items and make sure to restock those that are running low so, eventually you’ll be able to order your favorite makeup.
Q.Why is my order still processing?
Your order may still appear as ‘processing’ due to the following reasons:
- We had a problem processing your payment
- We ran out of stock at the time of your order
In any case, you will receive a notification of the reason/s for the delay in your order. Please, note that in some rare cases orders may take up to 2-3 working days to process.
We apologize for any convenience this may cause.
There could be a number of reasons why your credit card did not go through when attempting to make a purchase on our site:
- You are trying to use a credit card or payment method that we do not accept. We accept the following types of cards and payment methods: Visa, MasterCard, Maestro, American Express, Google Pay, Apple Pay, PayPal.
- You may have insufficient funds on your credit card.
- You may have insufficient balance on PayPal.
- You are trying to ship to an address we currently do not deliver to. For the full list of countries we deliver to, please see ‘Shipping & Returns’
- You may have entered your details incorrectly. Please, double-check everything before submitting your order.
Q.Do you ship worldwide?
We ship to all European countries, US Mainland, Canada, Australia and New Zealand. Customers should note that they may be liable to pay additional custom charges.
Q.Can I track my order?
Currently, tracking is not available to certain countries and with particular shipping options. You will be provided a tracking number where tracking is applicable. To enquire about your order status please email firstname.lastname@example.org
Q.I received a faulty item.
We are sorry your item arrived in a bad condition. Please, get in touch with our customer service team at email@example.com to find a solution.
Q.My order is missing an item.
We may not have had the item in stock when we shipped your order. In this case you will receive an email about the missing item and when that will be delivered to you.
If something was not shipped, you will not be charged for it. If you have further concerns please, drop us a mail at firstname.lastname@example.org we are here for you.
Q.Do you send samples of your products?
Sorry, we don’t and we sell full-size items only.
Q.Why isn’t my discount code working?
There are many scenarios here that may help you figure out why your discount code is rejected.
- Please ensure you typed it in correctly
- Please note that you can only use one discount code at checkout
- Discount codes do not work with items that are on sale
- Some discount codes have time limits
Q.Can I get products for my blog?
If you are a talented influencer, we’d love to hear about you! Please, message email@example.com with all your social media handles and follower stats you may have and our colleague will get back to you.
Q.Where can I find application tips?
There are at least three easy ways to get tips on how to apply Folly Fire products.
- Check the packaging for a quick how-to.
- Visit our website and click on the product you are raving about to see how we pop them on.
- Visit our Instagram to see application ideas or go to YouTube to browse fan made makeup tutorials.
Q.How can I change or cancel my order?
Orders placed via our website are processed very quickly and leaves no time to cancel or change submitted orders. We apologize for the inconvenience.
Once your order is submitted you should expect an email with the estimated time of your delivery.
Q.How do I return an item?
Please, note that we accept returns for unopened & unused items ONLY. After we received the item in perfect condition kindly, allow 6-10 days to process your refund request.
The return address is displayed in the email confirmation sent to you. Please, note that if you wish to return an item you may need to pay for shipping costs.
Q.What currencies do you use in your website?
Please, note that all prices are displayed in USD ($) and EUR (€).
Date: Published in the giveaway post.
Eligibility: The Instagram Giveaway is open to permanent legal US residents of the fifty (50) United States and the District of Columbia, permanent legal residents of Canada and permanent residents of The European Union, who are eighteen (18) years of age or older (or the age of majority in their respective jurisdiction of residence) at the time of entry (the “Entrant”). Employees and their immediate family members (parents, children, siblings or spouse, regardless of where they live, or persons living in the same household, whether related or not) of COLOURKIND SRL (the “Sponsor”) and each of its respective brands, divisions, subsidiaries, distributors, advertising and agencies, and any others engaged in the development, production, execution or distribution of this giveaway are not eligible to participate. By entering this giveaway, Entrants indicate their full and unconditional agreement to, and acceptance of, these Official Rules and the decisions of the Sponsor, which are final and binding in all respects. Winning the Grand Prize (defined in the “PRIZE” section below) is contingent upon fulfilling all requirements set forth herein.
HOW TO ENTER: There are two (2) ways to receive entries into the giveaway; (a) the initial entry (“Initial Entry”); and (b) the bonus entry (“Bonus Entry”). All Entrants must first obtain an Initial Entry into the Promotion prior to receiving Bonus Entries.
Primary Entry: In order to enter the giveaway, Entrant must be a registered InstagramTM user. To become a registered user, visit www.instagram.com and follow the instructions prior to entering this giveaway. To enter, visit @follyfire
on Instagram and locate the giveaway post. Then, complete the following steps to receive one (1) initial entry into the giveaway:
1. Follow the Instagram account of @follyfire
2. “Like” the Post on @follyfire and Tag two (2) friends in the form of a comment on the Post. Multiple entries from the same account is allowed provided the Entrant tags two (2) different friends at each entry.
There will only be one (1) eligible Post made by Sponsor in which the Entrant must complete the steps above to receive one (1) Primary Entry. Entrant’s Instagram profile setting must be “public” in order to be viewable by the Sponsor. If the Entrant’s account is not set to “public”, the Sponsor may not view the entry and the Entrant may not be eligible to win.
B. Bonus Entry: In order to obtain the Bonus Entry, Entrant must first complete the steps above for the Initial Entry. To obtain a Bonus Entry, Entrant must share the giveaway post as an Instagram story located on the Sponsor’s account. Sponsor must be tagged (@follyfire) and hashtaggad (#follyfire) in the story. Bonus Entry equals to 10 normal (Initial) entries.
Entrant may submit unlimited Primary Entries and one (1) Bonus Entry. In the event of a dispute regarding the identity of the person who submitted an entry, the entry will be deemed submitted by the Authorized Account Holder (defined below) of the e-mail address connected with the Instagram account from which the entry was sent. “Authorized Account Holder” is defined as the natural person who is assigned to an e-mail address by the Internet access provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address. An Entrant may be requested to provide Sponsor with proof that the Entrant is the Authorized Account Holder of the email address associated with the entry. Any attempt by any Entrant to enter this giveaway using multiple/different accounts or any other methods may void the Entrant’s entry and may result in disqualification, at the sole discretion of Sponsor. Use of any automated system to participate in the giveaways is prohibited and may result in disqualification.
The giveaway is in no way sponsored, endorsed or administered by, or associated with Instagram. You understand that you are supplying your information to the Sponsor and not to Instagram.
ADDITIONAL CONDITIONS: Entrant’s entry cannot infringe on the intellectual property, privacy, or publicity rights or any other legal or moral rights of any third party. Post Comment must be in English and must NOT include the brand name or the trademark of any other, except for Sponsor. Entries not meeting the requirements as set forth in these Official Rules or entries that contain prohibited, inappropriate, or irrelevant content, as determined by Sponsor and/or Independent Administrator in their sole discretion, will not be eligible and will be disqualified. Any entry suspected by Sponsor of violating the proprietary rights of any third party (including but not limited to intellectual property rights and rights of privacy/publicity), or any local, state or federal law(s) or foreign law applicable will be disqualified, at Sponsor’s sole discretion.
By participating, Entrant agrees that their entry may be shared on social media sites or other websites by the Sponsor .By submitting an entry, Entrant grants Sponsor and its affiliated companies worldwide, non-exclusive, perpetual, irrevocable, royalty-free, unconditional, and fully paid-up rights to publicly perform, display, broadcast, or transmit the entry, in whole or in part, for promotion and marketing purposes worldwide in any and all forms of media, whether now known or hereafter devised, and to distribute (directly or indirectly through multiple tiers) the entry to Sponsor’s affiliates, its marketing agencies, and to third parties for these purposes. Without limiting the foregoing, each Entrant consents to have the Entrant’s entry made available for public viewing and/or comment on the Internet.
Each Entrant further agrees and warrants that he/she/they shall not submit any entry that is known by the Entrant (a) to be false, inaccurate, or misleading; (b) that infringes on any third party’s copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy; (c) that violates any law, statute, ordinance, or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising); and (d) that is or may reasonably be considered defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership, or corporation.
Without limitation, Sponsor reserves the right in its sole discretion to disqualify any Entrant whose Instagram account that, in its sole opinion, refers, depicts or in any way reflects negatively upon the Sponsor or any other person or entity participating in this giveaway, does not comply with these Official Rules, or if Sponsor receives notification about any potential infringements or breaches of law or any other reason set forth herein.
NON-QUALIFYING ENTRIES: Entries (a) containing general obscene, lewd, crude, vulgar, profane, defamatory or inappropriate text, including acts of violence or acts that appear to cause harm, and/or (b) containing other offensive content and/or any content expressing explicit, graphic or excessive indecent content that is or could be considered inappropriate, unsuitable, or offensive, and/or (c) containing and displaying third-party brands prominently and intentionally, or any materials that violate or infringe (or may infringe) any copyright (including, without limitation, music or artistic work), trademark, logo, or other mark that identifies a brand, entity or other proprietary right of any person living or deceased, including but not limited to rights of privacy or publicity or portrayal in a false light, and/or (d) otherwise violate these Official Rules, as determined by Sponsor, in its sole discretion, shall be disqualified from the giveaway. Sponsor reserves the right to disqualify an entry with offensive content or material that it feels is inappropriate in any way. Late entries or entries sent via any other method than those stated above will not be accepted.
PRIZE: (1) grand prize winner (the “Grand Prize Winner”) will be selected from among all eligible entries received during the giveaway Period. The random drawing will be conducted by the Sponsor whose decisions are based upon his/her/their sole discretion and interpretation of these Official Rules, and are final and binding in all respects. Odds of being selected as the Grand Prize Winner are dependent upon the total number of entries received during the giveaway Period. Upon offering a Folly Fire VOUCHER prize, the VOUCHER cannot be exchanged to money, cannot be transferred and cannot be used on already discounted items in the Folly Fire e-shop.
GRAND PRIZE: One (1) grand prize is defined in the giveaway caption. The grand prize cannot be exchanged to cash or other items.
Grand Prize Winner is solely responsible for all federal, state, local or foreign taxes. No more than the one (1) Grand Prize set forth in these Official Rules will be awarded. Except as otherwise set forth herein, Grand Prize will be awarded.
NOTIFICATION/GRAND PRIZE CLAIM: Grand Prize Winner will be notified by the Sponsor by comment placed under the giveaway, InstagramTM story & direct message via the Grand Prize Winner’s Instagram account once the giveaway is over. (the “Notification”). The Notification will request that the Grand Prize Winner respond with the following information: first name, last name, street address, city, state, zip code, phone number, birthdate and email address (the “Required Information”) within three (3) business days of receipt of the Notification. It is highly recommended that Entrant’s confirm their account settings are set to “public”. Upon receipt of the Required Information, the Grand Prize Winner will then be contacted by the Sponsor via email to determine eligibility of the Grand Prize Winner.
Video Requirement: Grand Prize Winner will be required, except where prohibited, to record a video of accepting the Grand Prize in order to post on social media. In the event the Grand Prize Winner does not fulfill this requirement, he/she will forfeit his/her right to the Grand Prize and an alternate Grand Prize Winner will be selected from the remaining non-winning eligible entries received during the giveaway Period.
In the event that: (a) the Grand Prize Winner fails to respond to the Notification; (b) the Grand Prize Winner fails to respond due to deactivation of the Grand Prize Winner’s Instagram account prior to receipt of the Notification; (c) Grand Prize Winner fails to supply all the Required Information; (e) any Notification is returned as undeliverable; and/or (f) it is determined by the Sponsor, in their sole discretion, that the Grand Prize Winner is not eligible in accordance with these Official Rules, such Grand Prize Winner will be disqualified and an alternate Grand Prize Winner will be selected from the remaining non-winning eligible entries received during the giveaway Period. Grand Prize Winner consents to use his/her name, address (city + state), voice, biographical information, and /or likeness for purposes of advertising, promotion and publicity, for this Sweepstakes only, without further compensation, unless prohibited by law.
CAUTION: ANY ATTEMPT BY A PERSON TO DELIBERATELY DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THE GIVEAWAY MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND, SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEY’S FEES) FROM ANY SUCH PERSON TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION. SPONSOR’S FAILURE TO ENFORCE ANY TERM OF THESE OFFICIAL RULES SHALL NOT CONSTITUTE A WAIVER OF THESE PROVISIONS.
NO LIABILITY: By participating, Entrants and Grand Prize Winner agree to release, discharge, indemnify and hold harmless the Sponsor, Instagram, and the Sweepstakes Entities, and each of their respective officers, directors, employees, representatives and agents from and against any claims made by the Grand Prize Winner, Entrants, or any other third parties, related in any way to the operation of this Sweepstakes as well as any other claims, damages or liability due to any injuries, damages or losses to any person (including death) or property of any kind resulting in whole or in part, directly or indirectly, from receipt, acceptance, possession, misuse or use of the Grand Prize; participation in any or participation in this giveaway.
PRIVACY: The collection of personal information provided in connection with this Sweepstakes will be used only for the notification in the event Entrant is a Grand Prize Winner.
SPONSOR: Colourkind SRL | Fantanilor 24, Rancaciov, Dragomiresti, Dambovita, 137214 Romania | RO38106069 | J12/5333/2017.
InstagramTM is a trademark of Instagram.