Frequently Asked Questions

Q: Where can I purchase your products?

Folly Fire products are currently being sold via our website only. For the full list of countries we deliver to, please see Shipping & Returns

Q.Is there an ongoing promotion?

The best way to find promo codes and giveaways is to sign up to our newsletter and follow us on social media platforms.

Q.What if I want an out of stock product?

Unfortunately, out of stock products are not available for ordering and they remain that way until a new batch comes in. Rest assured, we are working hard to maintain a healthy stock of all the popular items and make sure to restock those that are running low so, eventually you’ll be able to order your favorite makeup.

Q.Why is my order still processing?

Your order may still appear as ‘processing’ due to the following reasons:

  • We had a problem processing your payment
  • We ran out of stock at the time of your order

In any case, you will receive a notification of the reason/s for the delay in your order. Please, note that in some rare cases orders may take up to 2-3 working days to process.

We apologize for any convenience this may cause.

Q.Why is my credit card not accepted?

There could be a number of reasons why your credit card did not go through when attempting to make a purchase on our site:

Q.Do you ship worldwide?

We ship to all European countries, US Mainland, Australia and New Zealand. Customers should note that they may be liable to pay additional custom charges.

Q.Can I track my order?

Currently, tracking is not available to certain countries and with particular shipping options. You will be provided a tracking number where tracking is applicable. To enquire about your order status please email [email protected]

Q.I received a faulty item.

We are sorry your item arrived in a bad condition. Please, get in touch with our customer service team at [email protected] to find a solution.

Q.My order is missing an item.

We may not have had the item in stock when we shipped your order. In this case you will receive an email about the missing item and when that will be delivered to you.

If something was not shipped, you will not be charged for it. If you have further concerns please, drop us a mail at [email protected] we are here for you.

Q.Do you send samples of your products?

Sorry, we don’t and we sell full-size items only.

Q.Why isn’t my discount code working?

There are many scenarios here that may help you figure out why your discount code is rejected.

  1. Please ensure you typed it in correctly
  2. Please note that you can only use one discount code at checkout
  3. Discount codes do not work with items that are on sale
  4. Some discount codes have time limits

Q.Can I get products for my blog?

If you are a talented influencer, we’d love to hear about you! Please, message [email protected] with all your social media handles and follower stats you may have and our colleague will get back to you.

Q.Where can I find application tips?

There are at least three easy ways to get tips on how to apply Folly Fire products.

  • Check the packaging for a quick how-to.
  • Visit our website and click on the product you are raving about to see how we pop them on.
  • Visit our Instagram to see application ideas or go to YouTube to browse fan made makeup tutorials.

Q.How can I change or cancel my order?

Orders placed via our website are processed very quickly and leaves no time to cancel or change submitted orders. We apologize for the inconvenience.

Once your order is submitted you should expect an email with the estimated time of your delivery.

Q.How do I return an item?

Please, note that we accept returns for unopened & unused items ONLY. After we received the item in perfect condition kindly, allow 6-10 days to process your refund request.

The return address is displayed in the email confirmation sent to you. Please, note that if you wish to return an item you may need to pay for shipping costs.

Q.What currencies do you use in your website?

Please, note that all prices are displayed in either EURO (€) or USD ($).